RingCentral Review A Short Look At VoIP   by Ben Pate

in Technology / VoIP    (submitted 2011-05-22)

Communication is at the heart of any business strategy and that's why it's so important to get it right. You need effective communication with your customers, but internal communications are equally as important. This RingCentral Review will look at one of the most successful communications companies around.

Communication practices for small and medium-sized businesses are important to get right because if they spend too long chasing calls and e-mails, it's time taken away from their core service through virtual phone online. That is why RingCentral has geared their services to the needs of small business. The marketing message is that they've developed a communication system that can be taken anywhere.

For the small business owner, nothing is more important than projecting a professional image. One of the great things about the RingCentral system is that it gives the option of choosing any telephone number they want. The business owner can use a non-geographic number such as 0800 or they can choose a particular location or city and use that area code if they so choose.

Another important feature is the auto receptionist service. It means your customers can be directed to any number of extensions that can be set up in advance. For instance, the caller could be directed to the sales department or to a technical extension. The fact that the same person could in theory pickup the message isn't important as the caller will get the impression that it's a much larger company because of the various extensions they are greeted with.

When a caller gets through, an automatic message will greet them and offer the various extensions. The business owner can record their own personal greeting or let RingCentral record it for them but having a personalized greeting can put callers at ease and give the impression that it is a large, professional company.

The business owner can be literally anywhere in the world when they receive these calls. The potential customer will think they are calling a generic business number but all calls can be diverted through to a land line or mobile phone which is a real plus point for this system.

The business owner can even call out from their RingCentral account. Clients will see the business number, not the mobile phone. If the call does go through to the answer machine, the message is recorded and stored in the client's account. The message can also be sent by e-mail within seconds of the visitor finishing the call.

About the Author

It is one of the most cost-effective yet cutting-edge ways of communicating in business today through virtual phones. The business owner need never miss a call and can project a very professional image even if he is the only person in the company. RingCentral has managed to get ahead of their competitors and seem to be able to offer very advanced services without increasing cost. This together with customer support means more and more small businesses are turning to them for communications solutions.